We offer international shipping services currently operating in more than 100 countries worldwide. We are committed to bringing our customers great value and service. We will continue to grow to meet the needs of all customers, providing a service that surpasses expectations anywhere in the world.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 12-20 Business days
Canada, Europe 12-20 Business days
Australia, New Zealand 12-25 Business days
Mexico, Central America, South America 15-30 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at Support@newcanva.com and we will do our best to help you out.