+ / Currently, due to the Covid-19 epidemic in the United States and the world + the volume of goods transported at the end of the year soared, the shipping time may be up to 30-36 days.
+ / All orders from October 2020 will be delayed than expected, please wait patiently for updates from shipping company
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||12-20 Business days|
|Canada, Europe||12-20 Business days|
|Australia, New Zealand||12-25 Business days|
|Mexico, Central America, South America||15-30 Business days|
*This doesn’t include our 2-5 day processing time.
Can I choose faster shipping?
If you need to receive your item within 8-10 days, please choose express shipping by DHL
By buying more DHL shipping packages here: https://newcanva.com/product/dhl-shipping-fee/
Add it to your cart and pay with your order
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
Sometimes customers get concerned because their tracking status has not been updated for 5 – 10 days since it said it was leaving customs, or processed in a parcel center.
This is perfectly normal, it means your item is now on board a shipping transport. Our couriers don’t update the tracking status once the package is on board a transport ship (because there is not really much to update).
The tracking will only be updated when USPS picks up the parcel from the ship to deliver it to you locally in the US. This can take 2 – 5- days.
If it hasn’t updated, it just means it is still on the ship on its way to you. It will get there, our NON-Express delivery service might take a few days, but delivers our parcels with great consistency.
If you are still concerned with your order, send us an email and we will be happy to take a look and give you a detailed status update.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at email@example.com and we will do our best to help you out.